Privacy Policy

1. Introduction

BIOS Hydration, LLC ("BIOS Hydration," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website (bioshydration.com), use our services, or purchase our products.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide, including: name, email address, billing and shipping addresses, payment method details (processed securely by Stripe), waitlist/newsletter subscriptions, crowdfunding pledge information, and communications sent through contact forms or customer support.

2.2 Information Collected Automatically

When you access our Service, we may automatically collect: browser type and operating system, pages visited and time spent, general geographic location based on IP address, and session/analytics cookies.

2.3 Information from Third Parties

We may receive information from third-party services including Stripe (payment processing confirmation), authentication providers (account verification), and analytics services (aggregated usage data).

3. How We Use Your Information

We use collected information for: processing purchases and shipping products; creating and maintaining your account; sending order confirmations and shipping updates; marketing communications (with your consent); analyzing usage patterns to improve our website; complying with applicable laws; and detecting and preventing fraud.

4. How We Share Your Information

We do not sell your personal information to third parties.

We may share information with: service providers who perform services on our behalf (Stripe for payments, shipping carriers for delivery, email providers for communications); law enforcement when required by law; and in connection with business transfers such as mergers or acquisitions.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption of data in transit (TLS/SSL), PCI-DSS compliant payment processing through Stripe, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

6. Your Rights and Choices

Access and Correction: You may access, update, or correct your personal information by logging into your account or contacting us.

Deletion: You may request deletion of your personal information by contacting privacy@bioshydration.com.

Marketing Communications: You may opt out by clicking "unsubscribe" in any marketing email.

Cookies: You can modify your browser settings to decline cookies, though some features may not function properly.

7. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights including: the right to know what personal information we collect; the right to request deletion; the right to opt-out of sale (we do not sell personal information); and the right to non-discrimination for exercising your privacy rights.

8. Children's Privacy

Our Service is not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will delete the information promptly.

9. Data Retention

We retain personal information only as long as necessary: account information for the duration of account plus 3 years; purchase records for 7 years (tax/legal requirements); marketing preferences until opt-out; website analytics for 26 months (anonymized); and customer support records for 3 years after resolution.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date.

11. Contact Us

For questions about this Privacy Policy, please contact:

BIOS Hydration, LLC
Email: privacy@bioshydration.com
Website: bioshydration.com